Effective Date: 13 August 2026
Last Updated: 13 August 2026
Welcome to Mian Ismail Technical Services L.L.C. These Terms of Service (“Terms”, “Terms of Service”) govern your access to and use of our website, mianismailtech.com, and the technical, maintenance, cleaning, electromechanical, fit-out, and related services provided by us.
By accessing our website, requesting a quotation, engaging our services, entering into a service agreement, or otherwise dealing with Mian Ismail Technical Services L.L.C. (“Mian Ismail Technical Services”, “we”, “us”, or “our”), you agree to these Terms, together with any quotation, proposal, work order, service agreement, invoice, or other written terms applicable to the specific service.
These Terms are intended to operate in accordance with the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai.
Mian Ismail Technical Services L.L.C. is a Dubai-based technical and facility-maintenance service provider.
Our services may include:
Air-conditioning (AC) installation, repair and maintenance
HVAC services
Electrical works
Plumbing services
Electromechanical (MPE) works
Building and property maintenance
Cleaning and sanitation services
Interior fit-out works
Annual Maintenance Contracts (AMC)
Preventive maintenance
Corrective maintenance
Emergency maintenance
Other technical services agreed with the customer
Our services may be provided to residential, commercial, property-management, and other customers, subject to the scope agreed for each project.
By using our website or requesting our services, you confirm that:
You have read and understood these Terms.
You have authority to enter into an agreement with us where you are acting on behalf of a company, property owner, organization, or other entity.
The information you provide to us is accurate and complete.
You will provide reasonable access and cooperation necessary for us to perform the agreed services.
You agree to comply with applicable laws, building rules, safety requirements, and reasonable instructions relating to the services.
If you do not agree with these Terms, you should not use our website or engage our services.
You may use our website for lawful purposes only.
You must not:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Introduce viruses, malware, or other harmful code.
Interfere with the operation or security of the website.
Copy or reproduce website content without authorization.
Misrepresent your identity or relationship with another person or organization.
Use our website to submit fraudulent, misleading, or abusive information.
Attempt to collect information about other website users without authorization.
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect the website, our business, users, or third parties.
Customers may contact us through our website, telephone, email, WhatsApp, social-media channels, or other communication methods made available by us.
Submitting an enquiry or quotation request does not automatically create a binding service contract.
A service will generally become binding when the applicable quotation, proposal, work order, service agreement, or other written confirmation has been accepted by the customer and any required deposit or payment has been received.
Where applicable, we may provide a written quotation or estimate before beginning work.
A quotation may specify:
Description of the services
Scope of work
Materials or equipment
Labour charges
Estimated completion period
Applicable taxes
Payment terms
Warranty terms
Exclusions
Other project-specific conditions
Unless expressly stated otherwise, quotations are based on the information available to us at the time they are prepared.
A quotation may need to be revised if:
The actual condition of the property differs from the information provided.
Additional faults are discovered.
Additional work is requested by the customer.
Additional materials or equipment are required.
Access to the site is restricted.
Third-party approvals are required.
Government, building-management, or authority requirements change.
The customer changes the scope of work.
Any material additional work should, where reasonably practicable, be communicated to the customer for approval before proceeding.
We will perform the services described in the applicable quotation, work order, service agreement, or other written confirmation.
We are not responsible for work or materials that are outside the agreed scope unless additional work has been authorized.
Where a customer requests additional work, we may provide a separate quotation or agree an additional charge before carrying out that work.
The customer agrees to:
Provide accurate information about the property and required services.
Provide reasonable access to the premises.
Ensure that authorized personnel are available where necessary.
Obtain any permissions or approvals that are the customer’s responsibility.
Inform us of known hazards, defects, access restrictions, or special requirements.
Provide access to electricity, water, parking, elevators, or other facilities reasonably necessary for the agreed work, where applicable.
Protect or identify valuable, fragile, or sensitive items located near the work area.
Make payments according to the agreed payment terms.
Follow reasonable safety instructions provided by our personnel.
Failure to provide required access or cooperation may result in delays or additional reasonable costs where permitted by the applicable agreement and law.
Technical and maintenance work may involve existing systems, structures, equipment, wiring, plumbing, HVAC units, fixtures, or other property components.
Unless specifically included in the scope of work, we are not responsible for defects or damage that existed before our work began.
If we identify an unsafe condition, hidden defect, or additional problem during the work, we may inform the customer and recommend additional work.
Where continuing the work could create a safety risk or cause significant additional damage, we may suspend the affected work until the issue is reasonably addressed.
Where materials or equipment are included in the agreed scope, we will use materials or products reasonably suitable for the specified work.
Unless specifically agreed, equivalent or suitable alternatives may be proposed where the original material or equipment is unavailable.
Manufacturer warranties may apply separately to equipment, products, parts, or materials.
Where a defect is covered by a manufacturer’s warranty, our assistance may be limited to coordinating or facilitating the warranty process, unless otherwise agreed.
We will make reasonable efforts to complete services within the timeframe agreed with the customer.
Estimated completion times may be affected by circumstances beyond our reasonable control, including:
Delayed site access
Customer-requested changes
Discovery of hidden defects
Material or equipment availability
Third-party delays
Building-management requirements
Government or authority approvals
Utility interruptions
Extreme weather
Emergencies
Health and safety requirements
Other circumstances beyond our reasonable control
Where a delay occurs, we will make reasonable efforts to inform the customer and agree on an appropriate course of action.
Emergency or urgent maintenance services may be subject to different response times, charges, working hours, and availability.
An emergency service request does not guarantee immediate attendance where circumstances, availability, traffic, site access, safety conditions, or other factors prevent immediate response.
Any emergency-service charges will be communicated where reasonably practicable before work begins.
Where we provide an Annual Maintenance Contract or similar recurring service:
The exact services included will be defined in the applicable AMC agreement.
Service frequency will be determined by the agreed contract.
Services outside the agreed AMC scope may incur additional charges.
Replacement parts, consumables, major repairs, specialist services, or third-party charges may be excluded unless expressly included.
The AMC period, renewal, cancellation, payment, response time, and service-level requirements will be governed by the specific AMC agreement.
If there is a conflict between these website Terms and a signed AMC agreement, the specific AMC agreement will generally govern the services covered by that agreement, subject to applicable law.
Prices will be communicated through the applicable quotation, proposal, contract, invoice, or other written confirmation.
Unless otherwise stated:
Prices are based on the agreed scope of work.
Additional work may be charged separately.
Applicable taxes and government charges may apply.
Payment must be made according to the agreed payment schedule.
The customer is responsible for providing accurate billing information.
Invoices will contain the information required by applicable UAE law.
Where applicable, invoices may be provided in Arabic and may also include English or another language.
Certain projects or services may require a deposit or advance payment before work begins.
The amount, purpose, and treatment of any deposit will be stated in the applicable quotation, contract, or invoice.
Any refund or adjustment of a deposit will be handled according to the applicable agreement and mandatory UAE consumer-protection requirements.
Customers should contact us as soon as possible if they wish to cancel or reschedule an appointment or project.
Cancellation or rescheduling charges, where applicable, will be disclosed in the relevant quotation, contract, or service agreement.
Where materials have already been specially ordered, customized, installed, or otherwise committed for a project, the customer may be responsible for reasonable costs that are legally recoverable and have been agreed or otherwise permitted by applicable law.
Nothing in this section limits any mandatory consumer rights under applicable UAE law.
Where we provide a workmanship warranty, the applicable warranty period and conditions will be stated in the quotation, invoice, contract, or warranty document.
A warranty may not cover:
Damage caused by misuse or negligence
Unauthorized modifications or repairs
Normal wear and tear
Damage caused by external factors
Damage caused by accidents or third parties
Failure to follow maintenance instructions
Components supplied by third parties where their own warranty applies
Conditions outside the agreed scope
Any warranty limitations will be applied subject to applicable UAE law and will not exclude rights that cannot legally be excluded.
We encourage customers to contact us directly if they have concerns regarding the quality, timing, scope, price, or performance of our services.
We will make reasonable efforts to investigate and resolve legitimate complaints promptly and fairly.
Customers should provide relevant supporting information, such as:
Invoice or quotation
Service agreement
Work order
Photographs
Service reports
Communication records
Details of the issue
Dubai’s Consumer Rights system recognizes complaints concerning service quality, service delays, maintenance-contract disputes, pricing discrepancies, warranty issues, and unfair business practices for businesses within its jurisdiction.
Nothing in these Terms prevents a consumer from exercising rights available under applicable UAE or Dubai law.
We take reasonable health and safety precautions when performing our services.
Customers must disclose known hazards or dangerous conditions at the service location.
We may stop or postpone work where we reasonably believe that continuing would create an unacceptable risk to our personnel, customers, occupants, property, or third parties.
Where required, appropriate safety procedures, permits, access arrangements, or authority approvals may need to be completed before work begins.
The customer must provide lawful and reasonable access to the property where services are required.
Where access requires building-management approval, security clearance, parking arrangements, permits, keys, access cards, or other permissions, the customer is responsible for arranging them unless the parties agree otherwise.
Additional costs or delays caused by unavailable or restricted access may apply where permitted by the applicable agreement and law.
Unless otherwise stated, the content of our website, including:
Logos
Brand names
Text
Graphics
Images
Design elements
Service descriptions
Videos
Documents
Other website materials
is owned by or licensed to Mian Ismail Technical Services L.L.C. and is protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by law.
We make reasonable efforts to keep information on our website accurate and up to date.
However, website content is provided for general information and may not represent a final quotation, technical assessment, contractual specification, or guarantee of service availability.
Service prices, availability, specifications, timelines, and scope are subject to confirmation through the applicable quotation or service agreement.
Our website may contain links to third-party websites, platforms, social-media services, maps, communication services, or other external resources.
We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.
Your use of third-party services may be subject to their own terms and policies.
Our handling of personal information is described in our Privacy Policy.
By using our website or providing information to us, you acknowledge that your personal information may be processed for legitimate business and service-related purposes in accordance with applicable law and our Privacy Policy.
We do not intend to sell customers’ personal information.
For further information, please refer to our Privacy Policy.
To the maximum extent permitted by applicable law, we will not be responsible for losses arising solely from circumstances outside our reasonable control.
Examples may include:
Utility interruptions
Third-party failures
Delays caused by building management
Delays caused by authorities
Customer-provided information that is inaccurate or incomplete
Existing defects outside our scope
Unauthorized alterations or repairs by third parties
Events beyond our reasonable control
However, nothing in these Terms is intended to exclude or limit liability, consumer rights, warranties, remedies, or obligations that cannot legally be excluded or limited under applicable UAE law.
Any agreed limitation of liability must be interpreted subject to mandatory applicable law.
Where legally permitted, a customer may be responsible for losses or reasonable costs directly arising from the customer’s:
Unauthorized use of our services;
Deliberate misconduct;
Fraudulent activity;
Material breach of an applicable agreement; or
Violation of these Terms.
This section does not require a customer to indemnify us for matters for which we are legally responsible.
We will not be considered in breach of our obligations to the extent that performance is prevented or materially delayed by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
Severe weather
Fire
Flood
Epidemics or pandemics
Government restrictions
Civil disturbances
War or terrorism
Utility failures
Major transportation disruptions
Labour disruptions
Material shortages
Supplier failures
Other events beyond reasonable control
We will make reasonable efforts to resume affected services when circumstances permit.
A service agreement may be terminated in accordance with the applicable quotation, contract, AMC, work order, or other agreed terms.
We may suspend or terminate services where legally permitted if:
Required payments are not made;
The customer materially breaches the applicable agreement;
The work site presents an unacceptable safety risk;
Required access is repeatedly unavailable;
The customer engages in abusive, threatening, fraudulent, or unlawful conduct; or
Continuing the service would violate applicable law.
Any termination will be subject to applicable contractual and consumer-protection rights.
We encourage customers and Mian Ismail Technical Services to first attempt to resolve any dispute through direct communication and good-faith negotiation.
A customer should contact us with details of the dispute and supporting documentation so that we have a reasonable opportunity to investigate and respond.
Where a dispute cannot be resolved directly, either party may use any dispute-resolution mechanism or legal remedy available under applicable UAE law.
For businesses falling under Dubai Department of Economy and Tourism jurisdiction, Dubai Consumer Rights provides mechanisms for certain consumer and business complaints and seeks to facilitate settlement between the parties.
Nothing in these Terms prevents a consumer from exercising any mandatory statutory right or filing a complaint with a competent authority.
These Terms and the relationship between you and Mian Ismail Technical Services L.L.C. shall be governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.
Subject to any mandatory legal requirements, disputes shall be submitted to the competent courts and authorities of Dubai, United Arab Emirates.
Nothing in this clause limits any mandatory rights or remedies available to consumers under applicable UAE law.
We may update these Terms from time to time to reflect:
Changes to our services;
Changes to our business operations;
Changes to technology;
Changes to applicable laws or regulations; or
Changes to website functionality.
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after an update does not remove any mandatory rights you have under applicable law.
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it legally effective where permitted.
The remaining provisions will continue to apply to the extent permitted by applicable law.
For website use, these Terms together with our Privacy Policy constitute the general terms governing your use of our website.
For actual services, the applicable quotation, proposal, work order, service agreement, AMC, invoice, warranty, and other project-specific documents may contain additional terms.
Where there is a conflict, the specific signed or accepted service agreement will generally govern the relevant service, subject always to mandatory applicable law.
For questions regarding these Terms, service agreements, quotations, or complaints, please contact:
Mian Ismail Technical Services L.L.C.
Registered Address: [Insert Registered Business Address, Dubai, UAE]
Email: [Insert Official Email Address]
Telephone: [Insert Official Telephone Number]
Website: mianismailtech.com
Business Licence / Trade Licence No.: [Insert Licence Number, if appropriate]
These Terms are intended to provide clear and transparent information regarding the use of our website and our general service arrangements.
Nothing in these Terms is intended to remove, restrict, or waive any consumer right, warranty, remedy, or legal protection that cannot lawfully be excluded under the applicable laws of the United Arab Emirates or Dubai.
